Always available, the entire organisation has a unique email address to contact. If you don't know who to contact - see below and we will put you through to the right person!
Frequently Asked Questions
Some of our more commonly asked questions;
Before we can consider access to our products we require a sit down meeting so we can talk through your application and better understand our needs. We do this to ensure that our unique distribution network stays exclusive - we have a large number of brands whom have sensitive products that they wish to bring to market. To express an interest in becoming a retailer, get in touch with Susan Day [email protected] and set up a meeting.
Before we can consider adding your products to our rosta, we require a meeting so we can talk through your products and better understand our needs. We do this to ensure that products within our unique distribution network remain high quality. We also understand that a number of brands have sensitive products that they wish to bring to market in delicate and selective ways, and may require a different approach. To express an interest in becoming a product vendor, get in touch with Jamie Dickinson [email protected] and set up a meeting.
Our products are only available to those that have been prescreened, and we do not act as a 'cash and carry' style warehouse. While our team are available for meetings at either our warehouse address or head office, both located in Alton, Hampshire (approx. 15 minutes from each other), almost all of our team members no longer have an open door policy due to COVID regulations, and so it is recommended you get in touch with an individual team member to arrange a meeting in advance.
Given the broad supply chain we find ourselves uniquely in, there will be a different person that you will need to get in touch with depending on your situation. If you are unsure who you want to get in contact with, use the message form to the left and we will forward it to the relevant person.
Alternatively, you can use our quick contact cheat sheet below. If you are a:
Supplier looking to add products to our rosta, contact Jamie [email protected]
Retailer looking to purchase products from within our network, contact Susan [email protected]
End user wanting customer service assistance or warranty enquiries regarding a product you have purchased from our network, contact our CSR team, headed up by Adam [email protected]